Mission Establish and maintain state of the art computing and data communications equipment and technical support to Oklahoma State University – Oklahoma City and its affiliates. Create a technical environment that supports and enhances instructional delivery and student success. Provide computer, telephone, and information systems support to administrative areas which increases productivity, enhances communications, and provides the information necessary to establish and support a proactive and dynamic management environment.
IT Department Staffing The IT department is staffed by: the Director of IT, a Assistant Director of IT, 2 Developers, a Lead Analyst, 3 Analysts, and a Specialist.
Hours of Operation The IT department is generally staffed from 8:00AM to 5:00PM Monday through Friday. Additional support can be provided given adequate notification and availability of staff.
Institutionally Supported Hardware and Software In an effort to standardize and successfully administer the desktop-computing environment, IT supports the following hardware and software. Departments desiring to purchase hardware and software should consult with the IT department for compatibility and availability of support, and consider training prior to procurement. The IT Director reviews all campus hardware/software purchases prior to approval.
Hardware: PC’s and file servers are purchased as owned equipment of OSU-OKC. Departments purchasing PC’s, file servers, and other computer equipment must coordinate their procurement through IT to promote standardization, and ensure compatibility. IT requests the departments purchase high quality, up to date PC’s and file servers with a minimum 1-year warranty.
This campus has standardized on Dell computers and file servers as the preferred brand.
Software:
IT will provide, on a limited basis, familiarization training for the desktop environment. The IT department is not staffed as a training function. Users should attend training seminars and classes prior to the installation of desktop software needed. The university purchases the above software for staff and faculty PC’s. For all other software, the department purchasing the software is responsible for obtaining adequate licenses, maintaining hard copy records of the licenses, and be able to produce them upon request. Pirating software is illegal!!! This institution, as well the responsible individual, can be fined.
Electronic Mail Electronic mail (e-mail) is provided to all faculty and staff as an automated tool to communicate with other employees and professional colleagues. E-mail is to be used for professional and campus business only. The IT department will provide initial installation and familiarization training for Microsoft Outlook, the current campus e-mail system. All faculty and staff are encouraged to set up mail groups for distribution of e-mail to a select group of people. Using the All OSUOKC group should be reserved for campus-wide issues only. The IT department can assist in setting up these groups.
Services and Support The IT department will provide timely support services for institutional computer system hardware, software, and communications (including telephone systems). Customers can request service by calling the Help Desk (extension 118) or submitting a helpdesk ticket to helpdesk@osuokc.edu. E-mail may also be sent to anyone in the IT department, although this is not the preferred method. Requests will be prioritized as they are received, with inability to perform crucial computer functions and telephone outages receiving the highest priority.
New telephone and fax line requests must be submitted in writing through the requestor’s reporting chain to the Vice President for Finance and Operations for approval. Upon approval, the IT department will install these lines.
All departments are requested to contact IT before performing maintenance and enhancements to PC’s and before procuring/installing hardware and software. IT will provide will provide first-level support for hardware, software, and printer problems. Technical support beyond the abilities of the IT staff will be outsourced. Departments are asked to assist with outsourced repairs since vendors tend to show up unannounced. IT will provide support on a limited basis for hardware and software that is not on the Institutionally Supported Software listing. The IT department must approve all purchases of PC’s and other computer systems.
Repair Policy IT will attempt to repair computer, network, and telephone hardware, even after the warranty has expired. If the problem requires technical support beyond the capability of IT, the repair will be discussed for feasibility, and outsourced if necessary. IT will work with the department on warranted and outsourced items.
Funding and Procurement IT is funded to maintain the Local Area Network, the telephone system, and repair equipment as necessary. It is not funded to continually purchase new hardware and software for the campus. IT will provide limited funding to repair and, if necessary, replace defective equipment. Departments should contact the IT department when forecasting budgets for computer equipment. IT will provide support to install new and upgraded equipment.
Inventory Maintenance of the Moveable Equipment Inventory (MEI) related to computer equipment is the responsibility of the department.
Technology Policies (doc)
Specific Procedures:
For all telephone, computer service or support from the IT department:
Contact the Help Desk at extension 118 or submit a helpdesk ticket to helpdesk@osuokc.edu .
Please provide a detailed explanation of the problem or request.
If you don’t receive an acknowledgment of your request within 1 business day, call the IT department for service.
Note: Requests for new telephone lines are evaluated and approved by the Vice President for Finance and Operations.
To acquire a staff or faculty electronic mail account:
To purchase new computers, printers, and equipment:
Staff Information
