Mission
Establish and maintain state of the art computing and data communications
equipment and technical support to Oklahoma State University – Oklahoma City and
its affiliates. Create a technical environment that supports and enhances
instructional delivery and student success. Provide computer, telephone, and
information systems support to administrative areas which increases
productivity, enhances communications, and provides the information necessary to
establish and support a proactive and dynamic management environment.
IT Department Staffing
The IT department is staffed by: the Director of IT, a Assistant Director of
IT, 2 Developers, a Lead Analyst, 4 Analysts, and 2 Specialist Systems
Technicians.
Hours of Operation
The IT department is generally staffed from 7:00AM to 5:00PM Monday through
Friday. Additional support can be provided given adequate notification and
availability of staff.
IT will provide, on a limited basis, familiarization training for the desktop
environment. The IT department is not staffed as a training function. Users
should attend training seminars and classes prior to the installation of desktop
software needed.
The IT department will provide timely support services for institutional
computer system hardware, software, and communications (including telephone
systems). Customers can request service by calling the Help Desk (extension 118)
or submitting a helpdesk ticket to
helpdesk@osuokc.edu. E-mail may also be sent to anyone in the IT department,
although this is not the preferred method. Requests will be prioritized as they
are received, with inability to perform crucial computer functions and telephone
outages receiving the highest priority.
New telephone and fax line requests must be submitted in writing through the
requestor’s reporting chain to the Vice President for Finance and Operations for
approval. Upon approval, the IT department will install these lines.
All departments are requested to contact IT before performing maintenance and
enhancements to PC’s and before procuring/installing hardware and software. IT
will provide will provide first-level support for hardware, software, and
printer problems. Technical support beyond the abilities of the IT staff will be
outsourced. Departments are asked to assist with outsourced repairs since
vendors tend to show up unannounced. IT will provide support on a limited basis
for hardware and software that is not on the Institutionally Supported Software
listing. The IT department must approve all purchases of PC’s and other computer
systems.
Electronic Mail
Electronic mail (e-mail) is provided to all faculty and staff as an
automated tool to communicate with other employees and professional colleagues.
E-mail is to be used for professional and campus business only. The IT
department will provide initial installation and familiarization training for
Microsoft Outlook, the current campus e-mail system. All faculty and staff are
encouraged to set up mail groups for distribution of e-mail to a select group of
people. Using the All OSUOKC group should be reserved for campus-wide issues
only. The IT department can assist in setting up these groups.
Repair Policy
IT will attempt to repair computer, network, and telephone hardware, even
after the warranty has expired. If the problem requires technical support beyond
the capability of IT, the repair will be discussed for feasibility, and
outsourced if necessary. IT will work with the department on warranted and
outsourced items.
Funding and Procurement
IT is funded to maintain the Local Area Network, the telephone system, and
repair equipment as necessary. It is not funded to continually purchase new
hardware and software for the campus. IT will provide limited funding to repair
and, if necessary, replace defective equipment. Departments should contact the
IT department when forecasting budgets for computer equipment. IT will provide
support to install new and upgraded equipment.
Inventory
Maintenance of the Moveable Equipment Inventory (MEI) related to computer
equipment is the responsibility of the department.
Technology Policies
(doc)
Specific Procedures:
For all telephone, computer service or support from the IT department:
-
Contact the Help Desk at extension 118 or submit a helpdesk ticket to
helpdesk@osuokc.edu
.
-
Please provide a detailed explanation of the problem or request.
-
If you don’t receive an acknowledgment of your request within 1 business day,
call the IT department for service.
Note: Requests for new telephone lines are evaluated and
approved by the Vice President for Finance and Operations.
To acquire a staff or faculty electronic mail account:
- Notify the IT department that a new employee mail account needs to be created.
- When the mail account is created, the IT department will schedule an appointment
with the employee.
- At the appointment, a IT technician will install the Outlook client on the
employee’s computer and provide initial familiarization training.
To purchase new computers, printers, and equipment:
- Determine your needs.
- Obtain brochures, quotes, prices, etc.
- Contact IT to determine compatibility, supportability, and approval.
- Follow your standard purchasing procedures.
Institutionally Supported Hardware and Software
In an effort to standardize and successfully administer the desktop-computing
environment, IT supports the following hardware and software. Departments
desiring to purchase hardware and software should consult with the IT department
for compatibility and availability of support, and consider training prior to
procurement. The IT Director reviews all campus hardware/software purchases
prior to approval.
Hardware: PC’s and file servers are purchased as owned equipment of
OSU-OKC. Departments purchasing PC’s, file servers, and other computer equipment
must coordinate their procurement through IT to promote standardization, and
ensure compatibility. IT requests the departments purchase high quality, up to
date PC’s and file servers with a minimum 1-year warranty.
This campus has standardized on Dell computers and file servers as the preferred
brand.
Software:
- MS-Windows XP/Vista
- MS Office Professional 2003/2007
- Microsoft Outlook (electronic mail)
- Internet Explorer
- Norton Antivirus
The university purchases the above software for staff and faculty PC’s. For all
other software, the department purchasing the software is responsible for
obtaining adequate licenses, maintaining hard copy records of the licenses, and
be able to produce them upon request. Pirating software is illegal!!!
This institution, as well the responsible individual, can be fined.
Leadership & Architecture
Cyber Security
Infrastructure (Data, Voice & Video)
Help Desk Support
Application Development & Data Warehousing
